Message from Santa

Personalized Letters and Packages from Santa Claus

Message from Santa FAQ

  1. What type of payments do you accept?
  2. We accept Visa, Mastercard and American Express. Our site is 100% secure with SSL encryption.

  3. Shipping
  4. Orders are processed daily and mailed the following business day with the exception of the Personalized Bauble Package which takes an extra day to prepare.

    Shipping times depend on the place of delivery but in general to receive our packages with free shipping will take within 2 business days within Montreal, in 3 business days within Quebec and in 4-5 business days nationally. Our Hot Chocolate, Personalized Elf and Sugar Cookie Kit packages are mailed using Xpress Post and will take about 2-4 business days.

    As of December 6 we are no longer offering free shipping on our Magic Reindeer Food, Magic Keepsake Pouch, Personalized Ornament, Santa Cam and Letter Packages. Shipping charges are added to all packages to ensure delivery before Christmas. All packages after December 6 are mailed with Expedited Parcel service.

    PLEASE NOTE THAT DUE TO CANADA POST'S ROTATING STRIKE DELIVERIES MAY TAKE LONGER.

  5. Return and Cancellation Policy
  6. If a cancellation request via email is received before the order is mailed out from our office, we will cancel and refund your order in full.

    Due to the specific purpose of the letters and packages sold on our website, once the letters and packages are mailed, refund requests will be evaluated on a case by case basis, but as a general practice all orders are non-refundable. For any refund request, please send us an email to info@messagefromsanta.ca with the reason for the refund. If a refund is approved, the customer is responsible for the cost of shipping charges to our office with the exception of mistakes made by us.

  7. What comes in my Santa packages?
  8. We offer different packages to choose from:

    - Our Magic Reindeer Package includes a personalized letter from Santa with an official Santa Wax Seal and a package of Magic Reindeer Food.

    - Our Magic Reindeer Keepsake Pouch Package includes a personalized letter from Santa with an official Santa Wax Seal, a Magic Reindeer Food Keepsake Pouch and a package of Magic Reindeer Food.

    - Our Santa Cam Package includes a personalized letter from Santa with the official Santa Wax Seal and a Santa Cam Ornament.

    - Our Personalized Ornament Package includes a personalized letter from Santa and a personalized ornament with the child's first name on it.

    - Our Santa Letter Package includes a personalized letter from Santa with the official Santa Wax Seal; a letter from our Elf, Elfie; a Nice List Certificate; a 'I have been good all year' door hanger, Santa Card and a package of Magic Reindeer Food.

    - Our Hot Chocolate Package includes a personalized letter from Santa with the official Santa Wax Seal; a letter from our Elf, Elfie; a Nice List Certificate; a 'I have been good all year' door hanger; a Santa Card; a Hot Chocolate mix; a Santa cup; a Santa Key and a package of Magic Reindeer Food.

    - Our Personalized Elf Package includes a personalized letter from Santa with the official Santa Wax Seal; a letter from our Elf, Elfie; a Nice List Certificate; a 'I have been good all year' door hanger; a Santa Card; a Personalized Elf Plush Toy with your child's name; a Jingle Bell and a package of Magic Reindeer Food.

    - Our Sugar Cookie Kit Package includes a personalized letter from Santa with the official Santa Wax Seal; a letter from our Elf, Elfie; a Nice List Certificate; a 'I have been good all year' door hanger; a Santa Card; a Jingle Bell; Cookie Mix; a spatula; 3 light bulb ornaments filled with cookie sprinkles, a recipe card; 2 cookie cutters and a pouch of Magic Reindeer Food.

    PLEASE NOTE SOME OF OUR PACKAGES CONTAIN SMALL PARTS AND ARE NOT SUITABLE FOR CHILDREN UNDER 3 YEARS OLD.

    SOME OF OUR PRODUCTS ARE HANDMADE. WHILE THE OVERALL LOOK OF THESE PRODUCTS WILL BE THE SAME AS ON THE PICTURE; COLOURS SUCH AS COLOUR OF THE RIBBON MAY BE DIFFERENT.
  9. What is in the Magic Reindeer Food?
  10. Our Magic Reindeer Food mix contains oatmeal and different sugar mixes.

  11. I have a coupon code where can I use it?
  12. The Coupon Code section is located on the check-out page right before where the credit card information needs to be filled out.

  13. I already placed my order and I forgot to put in my coupon code, can I still get a discount?
  14. We would like to ask you to use the coupon code at the time of purchase as reversal of the charges, in order to use the coupon code, is not possible.

  15. Can I combine coupon codes on my order?
  16. Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order.

  17. Can I create my own letter?
  18. Yes! Please select the 'Send us your own' under Santa's message and email us your message.

  19. Can I order multiple packages in one transaction?
  20. Yes!

  21. Can my billing address be different than the shipping address?
  22. Yes, not a problem!

  23. I live in the US, can I order from MessageFromSanta.ca?
  24. At the moment, you can place an order for Canadian shipping addresses only.

  25. We will send my child's letter to Santa to Santa@MessageFromSanta.ca, is it safe?
  26. Yes! Our top priority is to keep all information sent to us 100% secure and safe. As part of our new service, you can send your child's Santa letter to our mailbox at Santa@MessageFromSanta.ca. Please note that purchase is required to receive any of our packages. Your child's letter is 100% safe with us and will never be shared.

  27. Is my child’s personal information safe if I place an order?
  28. Absolutely! Our site is 100% secure with SSL encryption.

    We keep your personal information safe and secure at all times and it is stored on our servers only. We never sell or give out your (or your child’s) personal information to anyone. Protecting your data and privacy is our top priority.